Digital Signage Project Manager

Job Description

The Digital Signage Project Manager plays a critical role in the planning, scheduling, monitoring and execution of digital signage projects to a wide range of customers. The primary job responsibilities of the Digital Signage Project Manager are to thoroughly understand the scope, schedule, budget, and conditions of satisfaction for a project, while scheduling resources, monitoring task completion, serving as the day to day point of contact for business stakeholders, and managing stakeholder expectations to ensure the project delivers the agreed upon scope within its budget and time constraints.

This customer facing role requires strong customer interaction skills and expectation management. The Digital Signage Project Manager will be expected to manage the customer relationship from contract signature through to execution and handover to Technical Support.

The role requires an understanding of structured project delivery methodologies, vendor management, and customer management in challenging environments. The Digital Signage Project Manager will be required to drive project activities remotely. However, he/she will be expected to travel as necessary to meet business needs, sometimes at short notice.

Specific duties include:
  • Facilitate successful project definition, planning, budgeting, scheduling, resourcing, and lead high performance project teams
  • Manage projects within scope, quality, time, and cost constraints with minimal oversight from Management
  • Create and execute project work plans and revise as appropriate to meet changing needs and project demands
  • Manage day-to-day project team activities and stakeholder communications
  • Effectively apply project management methodology and enforce project processes and standards accordingly
  • Identity project resource needs, obtain necessary resources, define project team roles, and ensure healthy team dynamics
  • Form strong project teams by proactively leading, coaching, and motivating team members, facilitating relationship building among team members, and identifying and resolving conflict
  • Coordinate the efforts of team members from multiple groups into a coordinated project effort
  • Provide overall management direction for project and be accountable for project results
  • Ensure project documents are complete, current, and stored appropriately
  • Manage project schedule and budget against baseline
  • Effectively manage project scope by ensuring any changes are documented and approved through the change control process
  • Proactively identify project issues and risks and create successful action plans for resolving issues and mitigating risks; minimize project exposure and risk
  • Resolve and/or escalate issues and risks in a timely fashion
  • Track and report on project milestones and provide status reports to management, project team, and other project stakeholders
  • Effectively facilitate Lessons Learned sessions after project delivery in order to identify successful and unsuccessful project elements
  • Proactively set and manage project stakeholder expectations
  • Build strong relationships with customers and develop a deep understanding of their objectives
  • Continually seek opportunities to increase customer satisfaction and strengthen stakeholder relationships
  • Communicate effectively with customers to identify needs and evaluate alternative business solutions as appropriate
  • Facilitating open communications and manage meetings that foster a collaborative environment between internal, customer and third party project team members.
  • Tracking actual hours against those hours budgeted in the original estimate to asess project success and will produce and/or compile close out documentation and training manuals to confirm implementation completion with the customer.
  • Other duties as assigned and deemed appropriate.
  • 3+ years experience working as a Project Manager in web/software deployment or information technology
  • Knowledge of networking, software development, video codecs, digital signage is a plus
  • Knowledge of digital signage hardware is a plus
  • Knowledge of Chrome OS is a plus
  • Excellent written and verbal communication skills
  • Self motivated, able to apply best practices and to contribute to continual improvement initiatives
  • Problem solving and prioritization abilities to focus on core deliverables to keep projects on track
  • Strong & Solid Project Management Skills, with certified project management accreditation being preferred
  • Exceptional organization, meeting management and presentation skills
  • Detailed knowledge of Microsoft product families
  • Experience in Tracking Project Financials – estimation, budgeting, tracking, cost containment, project P&L reporting